Short answer: Share your access and alarm procedures, tell us which areas or items must stay untouched, point out your high-priority spaces, and do a quick tidy of desks and floors before you leave. We bring our own equipment and products, clean weekly or more often, and follow the procedures you give us. Your first clean is free.
A short handover on the first call makes every later visit smoother. Here's what helps, and why.
Before the first clean
1. Write down access and alarm steps
Most of our cleaning happens after hours, so how we get in and out matters. Tell us:
- how we get in: key, lockbox, swipe card or keypad code
- the alarm arming and disarming steps, and the alarm company's number in case it's triggered
- which doors, windows and lights to check before we leave
- any building rules, such as after-hours sign-in, lift access or a loading dock.
We follow the access method you already use.
2. Mark what must stay untouched
We do not read, move or sort documents. It still helps to tell us about:
- desks or rooms with confidential files, such as HR or client records
- server cupboards, comms racks and equipment that shouldn't be wiped or unplugged
- product samples, artwork, camera gear or anything fragile
- treatment rooms or clinical areas, where clinical tasks and clinical waste stay with your team.
The Office of the Australian Information Commissioner expects organisations to take reasonable steps to protect personal information, including physical security of premises and records[1]. Locking away files and telling your cleaner what's off limits is part of that.
3. Point out the priorities
Every site has spots that matter most: reception, the boardroom before a big meeting, the staff kitchen, the bathrooms. Tell us where visitors go and where problems tend to show up first, and we'll note it on your cleaning list.
4. Confirm the frequency and schedule
We only do regular cleaning, weekly or more often. Agree the day or days and the time window, and tell us about public holidays, office closures or late meetings when the site won't be empty.
Before each clean: a two-minute end-of-day tidy
A regular cleaner cleans; they're not there to clear clutter. A quick tidy before staff leave means each visit can focus on hygiene:
- Clear desks of loose papers and personal items so surfaces can be wiped.
- Lift bags, boxes and cables off the floor so floors can be vacuumed and mopped properly.
- Rinse and stack dishes, or load the dishwasher, and wipe up spills.
- Clear out old food from the fridge on a set day each week.
- Push chairs in and leave walkways clear.
- Close and lock anything that should stay private.
Keeping floors clear also helps with safety. Safe Work Australia lists clutter, cables and wet or contaminated floors among the common causes of slips and trips at work[2].
Facilities and your duties
Businesses must provide and maintain facilities such as toilets and eating areas, and keep them clean[3][4]. A regular cleaner helps you meet that duty, but it works best when everyone knows what's expected. A one-page note in the kitchen about dishes and the fridge goes a long way.
What we do on our side
- Bring our own equipment and products.
- Follow your access and alarm procedures every visit.
- Clean to the list we agreed when we quoted.
- Leave the site locked and alarmed the way you left it.
- Take your feedback after the first clean and adjust the list.
For a full rundown of what a visit covers, see what's included in a regular commercial clean. If you're moving from another provider, see switching commercial cleaners.
Printable checklist
- Access method and alarm steps written down
- Alarm company and after-hours contact numbers shared
- Off-limits rooms, desks and equipment listed
- Priority areas noted
- Cleaning days and time window agreed
- Closures and public holidays flagged
- Staff reminded about the end-of-day tidy
How it works with F&L
- Call 0412 073 637 or get a quote online.
- Quick call about your site, or a short walkthrough for larger sites.
- One flat monthly price for your chosen frequency.
- First clean free, so you can see the standard before you decide.
FAQs
Which areas do you cover? Across the Gold Coast and Tweed, from around Labrador down to Kingscliff, including inland spots like Nerang, and Brisbane within about 15 km of the CBD.
Do you need keys or codes? We follow the access method you already use.
Do we need to be there for the first clean? No, as long as we have access and alarm details. You can check the site the next morning and tell us anything you'd like done differently.
Will you move papers on desks? No. We do not read, move or sort documents. Clear surfaces get wiped; we work around anything left out.
Insured? Yes. We're fully insured and police-checked.
Get a quote
Call 0412 073 637 or get a quote online. Your first clean is free, and after that it's one flat monthly price.
Sources
- OAIC, Guide to securing personal informationSupports: reasonable steps to protect personal information, including physical security.
- Safe Work Australia, Slips, trips and fallsSupports: clutter, cables and wet or contaminated floors as slip and trip hazards.
- Safe Work Australia, Model Code of Practice: Managing the work environment and facilitiesSupports: facilities maintained clean and in good order.
- Work Health and Safety Regulations 2011 (Cth), reg 41 (model provision mirrored in Queensland and NSW)Supports: duty to provide and maintain facilities.