A cleaning scope of work records the areas, tasks and frequency you are agreeing to. It also identifies exclusions, access arrangements and who handles work outside the cleaner's brief. A clear scope makes a quote easier to compare and the finished service easier to check.
You do not need a complicated tender document to get started. You need a useful description of your workplace.
Start with the site details
Copy these prompts into a document or email:
- Business and site address.
- Main contact and preferred contact method.
- Approximate floor area, if known, and number of levels.
- Staff on site and typical visitor traffic.
- Opening hours and preferred cleaning window.
- Proposed visits each week.
- Private areas, shared facilities and rooms excluded from cleaning.
Use your occupied space rather than the size of the whole building. If you do not know the floor area, describe the rooms and desks rather than guessing a precise measurement.
Turn each area into a task
The table below is a starting template to complete with your cleaner, not a promise that every listed task is included in every quote.
| Area | Work to agree | Frequency | Boundary or instruction |
|---|---|---|---|
| Reception | Counter, agreed seating surfaces and floors | Agree | Leave displays and documents in place |
| Work areas | Clear accessible surfaces, bins and floors | Agree | Identify equipment and items not to touch |
| Meeting rooms | Clear tables, ordinary bins and floors | Agree | Whiteboards and AV equipment need instructions |
| Kitchenette | Benches, sink, agreed appliance exteriors and floor | Agree | Specify dishes and appliance interiors separately |
| Bathrooms | Toilets, basins, mirrors, agreed surfaces and floor | Agree | State who buys and replenishes consumables |
| Waste route | General bins and designated disposal point | Agree | Identify recycling and excluded waste streams |
For a description of regular tasks at F&L, read what a commercial clean includes.
Give less frequent work its own line
Avoid “as needed” where it means everyone assumes someone else is watching. If a task is part of the arrangement, write down its frequency or the trigger for requesting it.
Separate routine vacuuming and mopping from specialist or periodic work. Confirm whether any additional work is included, conditional on a plan, or separately approved. If it is not agreed, leave it out of the expected checklist until it is resolved.
Write the exclusions plainly
Identify restricted rooms, delicate equipment, paperwork and any surfaces that need special permission. F&L does not read, move or sort documents. In clinics, clinical tasks and clinical waste remain with the practice.
For a trade business, distinguish the office, kitchenette and staff amenities from a workshop or production floor. For a shared building, identify the boundary between your tenancy and the building manager's arrangements.
Keep access instructions separate and secure
Your scope can name the authorised access contact and describe the cleaning window. Share actual keys, codes and sensitive access instructions through the process agreed with your business, rather than putting them into a general quote-comparison document.
Once the quote is agreed, date the scope and keep one current version. When rooms, occupancy or visits change, update that version so your cleaner and your team are working from the same brief.
Bring the brief to F&L
We provide ongoing commercial office cleaning in Brisbane, the Gold Coast and Tweed Heads, weekly or more often and primarily after hours. We bring our own equipment and products, agree the checklist with you and quote one flat monthly price. Your first clean is free as the start of a suitable recurring service.
Start with an office cleaning estimate or call 0412 073 637. Keep your completed brief handy so we can confirm the details.